PaperPort 14 crashes on launch

PaperPort has stopped working.

A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.

——
https://nuance.custhelp.com/app/answers/detail/a_id/26923/~/paperport-crashes-on-launch

Resolution:

On the workstation, check this registry key:

HKEY_CURRENT_USER\Software\ScanSoft\PaperPort Desktop Group\Desktops

A series of Desktops, such as Desktop1, Desktop2, etc. should be visible.

Open each one in turn and verify it points to a valid location that can be opened manually. If a location that is invalid is found, delete the entire DesktopX key. Once this is done, restart PaperPort and it should load normally.
——-
https://community.spiceworks.com/topic/1323208-paperport-crashing-with-fatal-error

Yes, I have now got this fixed. Do you use Firefox by any chance? If so, there is a regedit fix that worked for me.

Find this key:

[HKEY_CURRENT_USER\Software\ScanSoft\PaperPort\PaperPort User Preferences]

“BrowserSelected”=”Mozilla Firefox”

If you have that, then change “Mozilla Firefox” to “Internet Explorer” and it all springs into life!
I’m guessing a change to Firefox has broken something in Paperport. Usual disclaimer about ‘on your own head be it’ when using regedit etc!

Let me know how it goes… and I actually found Nuance tech support v helpful

Good luck!